On the subject of companies to never do business with again

Today was a nightmare. It is one day before we are supposed to close, and I thought it would be a slow one in which my husband packed the storage container and I packed boxes. My husband was preparing for the storage container to be picked up and a new one delivered in its place tomorrow.

First we got a call from the moving company asking if they could pick up the container today. My husband, having procrastinated, had actually wasted the coolish morning doing other things that could be done anytime, so I had to say no. He is out there now working in the heat, rearranging the stuff for the umpteenth time. At some time, he will have to decide that he’s done as good a job as he can, but not now.

Then they called again and asked if they could at least drop off the other container. This seemed odd, but I told them I wasn’t sure it would fit in the driveway with the one that is there now. If I’d known what was coming, I would have said, “Heck, yeah!”

Then we proceeded to be deluged by calls. Some of them were from the different moving people I was trying to coordinate, one company coming to pick up a bunch of stuff today and take it to Goodwill, another company coming on our moving day to help pack and load. So, we were constantly on the phone for our business, but we also got as many calls as we ever did before the Do Not Call list.

We thought the kicker came when our realtor’s company called to say that we needed to do some energy audit required by the city of Austin when you’re selling a home. Why hadn’t we heard of this before, I asked? We’re closing tomorrow! Since our buyer had already done five inspections of our house, our realtor had assumed they did it, even though it is usually ordered by the seller. He also thought it wouldn’t be needed since the buyer intends to gut the house, but the buyer has been the biggest pain imaginable. It was not going to affect the closing, he said. So, I had to get on the phone and get the auditor out. Luckily, he could come today. For a cash sale that was supposed to be easy, this has been the hardest I’ve ever been involved in.

But here’s the kicker. The auditor had no sooner arrived than I got a call from our moving and storage company. I hesitate to name it, as starting tomorrow, they will have temporary custody of half of my worldly goods, but it is a well-known company, a conglomerate of two old-fashioned moving companies, and it’s name has the initials U-MF. It turns out that we can’t have the second storage container at all, because their Austin office just closed. They suggested we call one of several OTHER companies.

When they say "Do it yourself," they mean it literally!
When they say “Do it yourself,” they mean it literally!

Can you believe this? If it was my company, I would get on the horn to Dallas or Houston or some other U-MF office and tell them to get a storage container out there pronto. They did nothing.

So,we had to call another company, and that was also a trip. But the end result is we’re paying about $2K more for the move, because the second container was going to be an add-on and now it is a first container from another company.

The reason I called this company in the first place is that back in the olden days, when people used trucks to move, I used them twice and they were great (the MF part of the merger). Not any more.

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